At a glance
| What you bought | Time to return |
|---|---|
| Products bought from Apple (online or Apple Store) | 14 days |
The return window
- You can return or exchange a product with a receipt within 14 days of the date you receive it from Apple.
- It must be in original condition with all its parts, accessories and packaging.
- Only products bought directly from Apple — online or at an Apple Store — go back to Apple. Apple products bought at another retailer follow that retailer's policy (see our Target, Best Buy and Amazon pages).
Can't be returned
- Opened software (unless never installed), electronic software downloads, Apple Gift Cards and Apple Developer products.
Refunds & good to know
- Approved refunds or exchanges are issued within 10 business days. Cash returns over $750 are refunded by mailed check.
- Gift receipt returns get an Apple Gift Card.
- Returning an iPhone or iPad doesn't cancel your wireless service — check with your carrier.
- Price drop: if Apple lowers the price of an Apple-branded product within 14 calendar days of when you receive it, contact Apple within 14 days of the price change for the difference (limited-time sales like Black Friday excluded).
Checked against Apple's official return policy on October 5, 2026. Store policies change — confirm with Apple before you go.