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Return policy · checked October 5, 2026

Apple return policy

14 days from the day you receive it.

At a glance

What you boughtTime to return
Products bought from Apple (online or Apple Store)14 days

The return window

  • You can return or exchange a product with a receipt within 14 days of the date you receive it from Apple.
  • It must be in original condition with all its parts, accessories and packaging.
  • Only products bought directly from Apple — online or at an Apple Store — go back to Apple. Apple products bought at another retailer follow that retailer's policy (see our Target, Best Buy and Amazon pages).

Can't be returned

  • Opened software (unless never installed), electronic software downloads, Apple Gift Cards and Apple Developer products.

Refunds & good to know

  • Approved refunds or exchanges are issued within 10 business days. Cash returns over $750 are refunded by mailed check.
  • Gift receipt returns get an Apple Gift Card.
  • Returning an iPhone or iPad doesn't cancel your wireless service — check with your carrier.
  • Price drop: if Apple lowers the price of an Apple-branded product within 14 calendar days of when you receive it, contact Apple within 14 days of the price change for the difference (limited-time sales like Black Friday excluded).

Checked against Apple's official return policy on October 5, 2026. Store policies change — confirm with Apple before you go.