At a glance
| What you bought | Time to return |
|---|---|
| Refund to your original payment (with receipt) | 90 days |
| Merchandise credit (with receipt, after day 90) | No set limit |
The return window
- Bath & Body Works offers a 100% satisfaction guarantee: new, gently used or defective products can be returned to any US Bath & Body Works or White Barn store for a refund, merchandise credit or exchange.
- With your original receipt, within 90 days of purchase, you get a refund to your original payment (cash, card or PayPal). After 90 days, you get merchandise credit.
- Your shipping confirmation email counts as a receipt.
Gift receipt or no receipt
- Gift receipt: merchandise credit for the price on the gift receipt.
- No receipt: merchandise credit at the item's lowest selling price, after promotions and coupons.
- At select stores, non-receipted returns or exchanges are limited to $250 in a 90-day period (defective items excluded), and a government ID is required.
Website orders
- Return to any US store, or by mail for a refund or merchandise credit. Mail return shipping is on you — Bath & Body Works doesn't provide prepaid labels.
Can't be returned
- Gift cards, and products showing excessive wear or with an intentionally defaced label.
- Items bought from authorized sellers (like Amazon) follow that seller's return policy and can't be returned in Bath & Body Works stores.
Checked against Bath & Body Works's official return policy on October 5, 2026. Store policies change — confirm with Bath & Body Works before you go.