At a glance
| What you bought | Time to return |
|---|---|
| Most new, unused merchandise | 90 days (1 year with perk) |
| Major appliances, AC units, generators, pressure washers, chainsaws & other 48-hour items | 48 hours |
| TVs, electronics, liquid paint, water heaters & most outdoor power equipment | 30 days |
| Plants (not trees, shrubs or perennials) | 30 days |
| Trees, shrubs & perennials | 1 year |
The return window
- Most new, unused merchandise can be refunded or exchanged with receipt within 90 days of the original purchase date, at any Lowe's store in the US.
- CRAFTSMAN battery and electric outdoor power equipment: 90 days.
- Paid with a MyLowe's Rewards Credit Card, Lowe's Commercial Account, Lowe's Business Advantage or Lowe's Business Rewards? You get 365 days. (Lowe's Pay purchases don't get the credit-card extension.)
48-hour items
- Major appliances, air conditioners and evaporative coolers, paint sprayers, portable generators, pressure washers, chainsaws and pole saws, utility vehicles, golf carts, go-karts and motorized bikes, construction heat and parts, and tile saws must come back within 48 hours of purchase.
30-day items
- Liquid paint, TVs and electronics, water heaters, most outdoor power equipment, HVAC systems, special-order custom blinds and window treatments, and plants (except trees, shrubs and perennials).
- Trees, shrubs and perennials get a full 365 days.
Receipts & proof of purchase
- Lowe's doesn't accept returns or exchanges without valid proof of purchase.
- It can look up your purchase by receipt (paper or electronic), order number, payment card or digital wallet, phone number, or your MyLowe's Rewards or Pro Rewards account.
- Refund verification may require a photo ID.
Good to know
- Online orders: start the return from your order history and Lowe's gives you a FedEx label for eligible items.
- Lowe's Outlet sales are final, except non-working major appliances returned within 48 hours to the same Outlet.
Checked against Lowe's official return policy on October 4, 2026. Store policies change — confirm with Lowe's before you go.