At a glance
| What you bought | Time to return |
|---|---|
| Most items | 30 days |
| Encore Premier member (credit after day 30) | 45 days |
| Encore All-Access Cardmember (credit after day 30) | 60 days |
The return window
- Returns and exchanges within 30 days of the delivery date (online) or purchase date (in store), with your sales receipt.
- Encore Premier members signed in online or identified by phone at purchase get up to 45 days; All-Access Cardmembers up to 60. After day 30 you get a Merchandise Return Card, not a refund.
Holiday returns
- Bought online or in stores October 15 – December 24? Returnable through January 15 of the next year, or 30 days from delivery/purchase — whichever is later. Proof of purchase required. Third-party seller items are excluded.
Condition & exceptions
- Items must be unwashed and unworn. Damaged or defective items can be returned any time.
- Final sale and Encore Market items can't be returned or exchanged.
Where to return & fees
- Online orders can go back to a Gap store, except items marked "return by mail only," third-party seller items, and external marketplace or Shopify orders. Store purchases can't be returned by mail.
- Mail returns are free for Encore members; nonmembers pay $6. Exchanges are free.
- Gap items go back to Gap only — not Gap Factory, Old Navy, Banana Republic or Athleta.
Checked against Gap's official return policy on October 7, 2026. Store policies change — confirm with Gap before you go.