At a glance
| What you bought | Time to return |
|---|---|
| Most items (unwashed, unworn, tags on) | 30 days |
| Shoes (can be worn — keep the box) | 30 days |
The return window
- Purchases can be returned or exchanged within 30 days — counted from the delivery date for online orders, or the purchase date for store purchases.
- Items must be the original product, unworn and unwashed, with the hang tags attached, in original packaging (if any), with proof of purchase. Every return is inspected and can be rejected.
- Shoes: if you've tested them out and they're not working, you can get a full refund or exchange within 30 days of the original purchase date. They must be in the box, with proof of purchase.
Where to return
- Online orders: return by mail or in any lululemon store. Exchanges are done in stores only.
- Store purchases: return in store, or contact lululemon to set up an online return.
- Returns can't be processed at lululemon outlet stores, and must be made in the same country you bought in.
- Returns are free.
Final sale & refunds
- Gift cards and customized products are final sale.
- "We Made Too Much" sale items are final sale unless you're a lululemon member — members can return sale items for a lululemon gift card and make in-store exchanges.
- Refunds go back to your original card, to a lululemon gift card, or as local law requires. Any refund lululemon chooses to give after 30 days goes on a gift card.
Checked against Lululemon's official return policy on October 7, 2026. Store policies change — confirm with Lululemon before you go.