At a glance
| What you bought | Time to return |
|---|---|
| Store purchase — full refund | 30 days |
| Store purchase — merchandise credit | 60 days |
| Online order — full refund | 37 days |
| Online order — merchandise credit | 67 days |
The return window
- AE's 100% Happiness Promise: a full refund within 30 days of the purchase date, or merchandise credit within 60 days. Online purchases get an extra 7 days.
- Items must be unworn, unwashed and undamaged, with all labels and tags attached and hygienic liners in place for swimsuits and underwear.
- Online orders can't be returned until the whole order has shipped. Final sale items can't be returned or exchanged.
Where to return
- Store or online purchases can go back to any AE, Aerie, Offline or AE Factory store — free. A full refund needs proof of purchase (receipt, invoice, order history or order email).
- No proof of purchase? You can exchange for a different size.
- Online returns by mail cost $5 — free for Real Rewards Level 3 members, credit cardmembers, and Aerie bras, bralettes and swimsuits. In-store purchases can't be mailed back.
Holiday returns
- AE posts an extended holiday return window each season. The 2026 dates weren't posted yet when we checked — we'll add them when they are.
Checked against American Eagle's official return policy on October 7, 2026. Store policies change — confirm with American Eagle before you go.