At a glance
| What you bought | Time to return |
|---|---|
| Most items | 30 days |
The return window
- Most items sold on SHEIN.com can be returned within 30 days of the delivery date, if they meet SHEIN's return requirements.
- Some third-party seller products have a longer or shorter window — check the product page or your order history.
- Faulty or damaged item? Contact SHEIN customer service within 90 days of the order date.
Return fees
- Your first return from an order is free (subject to SHEIN's Fair Use Policy). Each additional return from the same order costs $6.99, taken from your refund.
- Drop off at Happy Returns or USPS with a QR code, or print a USPS label. You can also ship it yourself at your own cost.
- Refunds go to your original payment or your SHEIN Wallet. The original shipping fee isn't refunded.
Condition
- Clothing: new, unworn, unwashed and unaltered, with original tags and any hygiene sticker intact.
- Shoes, bags and luggage: unworn, in the original branded box with all accessories. Try shoes only on a soft, clean surface.
- Electronics: new, unused, not activated, in the original packaging. Sets must be returned together.
Can't be returned
- Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and other final sale items, free gifts and customized items.
Checked against SHEIN's official return policy on October 7, 2026. Store policies change — confirm with SHEIN before you go.