At a glance
| What you bought | Time to return |
|---|---|
| Online orders (Mardel.com) | 90 days |
| Opened software | 30 days |
Online orders
- If you're unsatisfied with a Mardel.com order, you can return it within 90 days of the purchase, in the same saleable condition you received it.
- Opened software: within 30 days of the purchase date, in saleable condition.
- Seasonal merchandise bought before the season: up to 30 days after the season, in saleable condition.
- Accompaniment music: with the receipt, within 24 hours of receiving your order (in store only).
Store purchases
- Mardel doesn't post its in-store return policy online — it's printed on your receipt. Check the bottom or back of the receipt, or call Mardel Customer Service at 1-888-262-7335.
Can't be returned
- Opened music, DVDs, digital products, imprinted items and games are non-refundable.
- Shipping charges aren't refunded unless the return is because of Mardel's error.
Returning an online order in a store
- You can return a Mardel.com order to any Mardel store with a copy of your receipt. The refund goes back the way you paid; shipping fees aren't refunded.
Checked against Mardel's official return policy on October 8, 2026. Store policies change — confirm with Mardel before you go.