At a glance
| What you bought | Time to return |
|---|---|
| Full refund to your original payment (with receipt) | 60 days |
| Merchandise credit (with receipt, after day 60) | No set limit |
| Bought through DoorDash or Uber (merchandise credit) | 30 days |
The return window
- Return merchandise at a US DSW store or dsw.com for any reason within 60 days of the original purchase date for a full refund to your original form of payment (including PayPal).
- To get that refund, shoes must be unworn, in the original packaging, with the original sales receipt or shipping invoice.
- After 60 days, returns with the original receipt or invoice get a merchandise credit, no matter how you paid.
No receipt?
- You get a merchandise credit at the item's current selling price. A valid ID (driver's license, passport, military ID or state photo ID) is required, and DSW may limit how many no-receipt returns you can make.
Where to return
- dsw.com orders can go back to a DSW store, but store purchases can't be returned to dsw.com.
- DSW Canada and dsw.ca purchases can't be returned to US DSW.
- DoorDash or Uber purchases: merchandise credit within 30 days, at a US DSW store, unworn and in the original packaging with the DoorDash or Uber receipt.
Can't be returned
- Anything marked FINAL SALE.
- Opened fragrances, dry shampoos, nail polish, facial care, products containing alcohol, rechargeable batteries and USB rechargeable devices. Unopened ones can go back to a DSW store (not dsw.com).
- If you used DSW Rewards or offers, you're refunded the final price you paid — rewards aren't reissued.
Checked against DSW's official return policy on October 7, 2026. Store policies change — confirm with DSW before you go.