At a glance
| What you bought | Time to return |
|---|---|
| All eligible items (includes e-bikes) | 90 days (1 year with perk) |
| Outdoor electronics | 90 days |
The return window
- REI's 100% satisfaction guarantee: return a purchase for a replacement or refund — with a few exceptions — within 1 year of the purchase date if you're an REI Co-op Member, or within 90 days if you're not.
- Outdoor electronics: 90 days for everyone.
- Final sale: in-store Re/Supply used gear, REI Co-op Memberships, lift tickets, passes and gift cards.
Where to return
- New items can go back by mail or to any REI store with proof of purchase, wherever you bought them. Re/Supply stores can't take returns.
- In store: bring the item with its packaging and tags (if you have them) to the customer service desk. Cash purchases of $500 or more are refunded by check.
- By mail: $7.99 is deducted from your refund for standard packages using REI's prepaid label. Store purchases returned by mail are refunded by check.
- No exchanges by mail.
Gifts
- Bring a gift receipt or proof of purchase to any REI store. Gifts returned by mail are refunded by check to the gift recipient.
Checked against REI's official return policy on October 7, 2026. Store policies change — confirm with REI before you go.